Privacy Policy

Site IQ LLC ("SiteIQ," "Company," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you access our website, mobile applications, software platforms, and services (collectively, the "Services").

This Privacy Policy applies to all Users of the Services. If you are a Resident of the European Union, California, or another jurisdiction with specific data protection laws, please note that special rights and protections may apply to you, as detailed in this policy.

1.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, company name, job title, and address
• Account Profile: Professional information, preferences, and settings
• Customer Support: Communications you send us regarding inquiries, support requests, or feedback
• Transaction Information: Billing address, payment method information (processed securely via third-party payment processors), and transaction history
• Content You Submit: Data, documents, images, videos, and other materials you upload to the Services

1.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Usage Data: Pages or features accessed, time spent, actions taken, search queries, and interaction patterns
• Location Data: Approximate location based on IP address (for geographic targeting and service optimization)
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixels, and similar technologies
• Building and Sensor Data: When you use our platform with IoT sensors, BMS systems, or robotics equipment, we collect data about building conditions, occupancy, equipment performance, and environmental parameters

1.3 Information From Third Parties

• Information shared by your organization or IT administrator when they provision your account
• Data from third-party integrations (e.g., building management systems, IoT platforms, robotics manufacturers)
• Publicly available information from business databases or social media (for business intelligence purposes)

We use the information we collect for the following purposes:

We do not sell personal data. However, we may share information in the following circumstances:

3.1 With Service Providers

We share data with third-party vendors who process information on our behalf, including cloud hosting providers, payment processors, email services, analytics platforms, and customer support tools. These vendors are bound by confidentiality agreements and data processing agreements compliant with GDPR and other privacy laws.

3.2 With Business Partners

We may share aggregated, anonymized data with robotics hardware manufacturers (Gausium, Pudu, Yarbo, etc.) for performance optimization and integration purposes. No personal information is shared without your consent.

3.3 For Legal Compliance

We may disclose your information if required by law, court order, government request, or to enforce our Terms and Conditions and other agreements. We will attempt to provide you notice before complying with such requests unless prohibited by law.

3.4 Business Transfers

If SiteIQ is acquired, merges with another entity, or undergoes bankruptcy proceedings, your information may be transferred as part of that transaction. We will provide notice and allow you to opt out where legally required.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

We retain personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this policy, and comply with legal obligations. Retention periods vary by data type:

• Account Information: Retained while your account is active and for 12 months after termination, unless longer retention is required by law
• Transaction Records: Retained for 7 years for tax, accounting, and audit purposes
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely
• Support Communications: Retained for 2 years to resolve disputes and improve customer service
• Building and Sensor Data: Retained according to your subscription plan and legal requirements (typically 3-5 years)

Depending on your location, you may have privacy rights including access, correction, deletion, restriction, portability, and objection rights. California residents may also exercise CCPA/CPRA rights such as right to know, delete, and opt out of sale/sharing for targeted advertising.

To exercise rights, contact info@siteiqtechnologies.com with proof of identity. We respond within legally required timelines.

SiteIQ implements technical, administrative, and physical safeguards, including encryption in transit and at rest, role-based access controls, regular security testing, and incident response procedures. No system can guarantee absolute security.

We use cookies and similar technologies to operate, improve, and measure the Services. You can manage cookie preferences in your browser or consent tools. Disabling cookies may limit features.

The Services may include links to third-party services not controlled by SiteIQ. Their privacy practices are governed by their own policies.

The Services are not intended for individuals under 18. We do not knowingly collect personal data from children.

We may process data in countries other than your own. For EU residents, we use approved safeguards such as Standard Contractual Clauses where applicable.

For qualifying Customers, SiteIQ provides a Data Processing Agreement aligned with applicable privacy laws.

We may update this policy periodically. Material changes are communicated by updated effective dates and, when required, direct notice.

California residents have additional rights under CPRA, including rights related to categories of information collected, targeted advertising opt-out, and sensitive personal information limits.